CODE OF CONDUCT

Fustglobal Limited always insist on honesty, integrity and fairness in all aspects of our business and expect its employees to abide by its code of conduct in performance of duties with regards to servicing and sales of marine safety equipment and navigational aids.  The code of conduct for these activities are:

To our Employees

-         Ensure that all supplies of technical items and provisions are supplied in good condition to vessels

-         Ensuring strict compliance in the handling and usage of life rafts/fire extinguishers testing equipment and tools such as digital manometer, liquid level tester, refilling machines, compressors, sanding machines etc

-         Ensuring that all jobs are carried out under close and strict supervision of station inspectors

-         Ensuring that all supplies of Lubricants oil are well arranged and other safety items like fire extinguishers and cylinders are properly tested, refilled and serviced in accordance to NFPA specifications

-         Ensuring that the supply of the followings – Lub Oil, Life rafts/boats and other Lifting Appliances are properly handled before, during and after inspection/servicing, carry out all checks and tests that are deemed necessary at the time of servicing.

-         Ensuring that all safety precautions are taken prior, during and after the performance of jobs

-         Inspectors must check and report deviations from standards immediately to the Technical Manager/Director for corrective measures to be effected.

To Our Clients:

We recognize that in view of the importance of safety of Life and properties, which we stand to ensure by the performance of our duties creditably, open communication is essential.  To this end, Fustglobal Limited takes it as a duty to always:

-         Inform our clients of any changes in quality, prices and other relevant information regarding our services

-         Accept full responsibilities for jobs done and certified for by our organization.

-         Ensure that goods and services (technical item / Lub Oil and provisions) are supplied in good condition         

-         Ensure that standard and quality jobs are carried out in the performance of our duties.

PERIODIC REVIEW OF WORK PROCESS PROCEDURES, COMPLAINTS AND CORRECTIVE ACTIONS

It is our policy to ensure periodic and continuous review of our work process procedures in line with developments from manufacturers and other stakeholders in the industry.  To this end, we will continue to source for better and more effective ways of carrying out our works.

On complaints and corrective actions, we believe we have a system that is in place to handle complaints and that also ensures that the right actions are taken to correct such situations.

COMPLAINTS AND CORRECTIVE ACTIONS SYSTEM

Based on set standards and procedures from the point of logging in jobs, through execution and delivery, we have tried to identify every job point and its responsible officer.  This strategy enables management to easily identify where corrective actions are needed.

To emphasize the importance we place on corrective/preventing faults, the Director of Administration/marketing takes over investigations and actions with regards to complaints.

The under listed steps are immediately taken when complaints are received:

1.     Identify the source of complaint and its reputation

2.     Determine the point of operations that has given rise to such complaint

3.     Identify the officer that is responsible and issue necessary queries

4.     Determine if the cause is due to human factor, standards default or equipment fault.

5.     From responses of 3 and 4, take the necessary action to correct the situation

6.     Notify all necessary authorities or parties to the complaint of the corrective actions taken

7.     Ensure actions are taken to forestall such incidents again

To avoid or reduce complaints to the minimum, management has put in place quality assurance procedures to assist employees.  Below are some of these procedures:

QUALITY ASSURANCE PROCEDURE

Contact Review:

Prior to commencement of the works, or any other project, a detail review of all contact documents shall be carried out to ensure that quality is maintained from start.  This shall include design basis and parameters on and from which the works is to be carried out.  The review shall verify the following:

-         Work scope

-         Contract specification

-         Regulatory requirements and laws.

If as a result of the review, any of the above items should require clarification of amplification, the client shall be informed and all queries maintained until satisfactory clarifications are given.

Following the review of contract requirements and prior to the start of the project, our assigned lead personnel shall prepare a design criteria summary for each discipline/aspects of the job.

Each summary shall contain details of the work scope and the list of the clients’ applicable specification and philosophies, regulatory requirements and laws.  Each document is relevant to their scope of work in the control project file.

DOCUMENT CONTROL

A system of proper document control is in place.  The system provides control of validity of registration, filling and distribution of all job related documents.  The system is designed to ensure that updated and approved documents are available at the time and place of the activity performance.  At the commencement of the job, a good index of the job filling system and of the related “log in” and “log out” documentation shall be established.   The system shall be kept for the entire duration of the jobs.

SERVICE/SUPPLY CONTROL:

All servicing and supply activities shall be performed in a planned manner, according to contractual specifications and the operating manuals of the equipment and tools used in the work execution.  All patient inspection and testing shall be carried our according to pre-established quality control (QC) plans and related checklists.

Inspection and Testing General:

Detailed written instructions as required by the inspection and test plan shall be supplied to all inspection areas specifying the procedures to be followed to ensure conformance of inspected items to the applicable requirements, for these our checklists for liferafts; Fire Fighting Equipment/SCBA/EEBD Testing and Servicing and Lifeboats/Launching Appliances/Lubricant Oil must be strictly followed.

Procedure for identifying, making and disposing of non-conformance items as well as general workmanship and materials handling procedures pertaining to the operations shall be available in the respective areas.

The Quality Control activities shall be performed by appropriately qualified personnel.  A written report shall be issued for each completed inspection; inspected items shall be marked accordingly, Non-conforming items shall be processed as per the established procedure.

CONTROL OF NON-CONFORMANCE:

Non-conforming items and activities shall be identified and properly marked to prevent unauthorized use.  Applicable forms shall be completed by identifying the non-conforming items or activities deviation or discrepancy and forwarded to the client.

Objective evidence of the corrective action implementation shall be recorded and maintained to substantiate that repaired, serviced and expired/defective items have to be replaced according to the applicable procedures.  Records shall also be kept of all.

MAINTENANCE AND CONTROL OF DOCUMENTS

We have a centralized system where all documents are appropriately filled and controlled from the stage of origination to the final destination by the admin/finance manager. For control purposes, vital documents are kept directly under supervision of the Admin/Finance Director.